Let's chat about your next project!
We'd love to hear from you
Whether you have a question about our designs, process, availability, or are ready to book, we’re here to help. Feel free to reach out through the form below. We will get back to you very soon!
It all begins with a hello...
Get in Touch
Have questions or need assistance? We’re here to help you with all your design needs!
Email Us
Feel free to reach out anytime!
gisel@neptunebookdesigns.com
Hours of Operation
So you know when we're available!
8am-5pm Mon-Fri
Major US holidays and weekends off.
EST time.
We might have the answer to your question...
How quickly will I get a response?
We usually reply within 48hrs on weekdays. If it’s a weekend, it might take a little longer but we’ll get back to you ASAP.
Do you offer any discounts?
We do! For debut and series.
- 10% OFF Debut Authors: we know how much it takes to debut and how scary it is. This discount applies to all authors who book their debut’s cover design with us.
- 10% OFF Series Continuations: If you started a series with us, you will enjoy 10% for the rest of the series. (This applies to the second book onwards).
If you’re a debut author or continuating a series with us, make sure to mention it when you message us!
How long does the design process take?
The design process typically takes two to threee weeks.
- Inital concept is sent withing 10 business days.
- Tweaks and revisions take up to 3 business days.
- Final files take up to 5 business days.
What is required to start a project?
To kick off your project, we will send you a contract to review and sign, then we ask for a 30% deposit and a form to share all your ideas, preferences, about the book, MCs and estimated specs.
Is there a limit of concepts and revisions?
Yes, all packages include an additional concept if the first one doesn’t work.
All packages are limited to 10 revisions.
Additional concepts and revisions can be added at an additional charge.
Do you use AI?
Absolutely NO. We’re anti-AI and try our absolute best to stay as far away from it as possible. Everything is human-made with dedication, passion and patience.
In the event we mistakenly use an asset that is AI, we will exchange said asset and export all updated files free of charge.
Clients are always encouraged to ask about our process and we can always show our layers to see how the cover was made. Full transparency here.
How does licensing work?
All packages include a standard license that gives you permission to use the cover art for print and ebook publication if applicable.
If you wish to create merch, social graphics, etc. using the cover art, you can request an extended commercial license at an extra cost.
Using the cover art for profit or modifying it without written permission goes against the license and our Terms and Conditions.
I want to publish via KDP, Ingram and BookVault. Will the print file work for all of them?
Unfortunately, not always. Each printer has different specifications, so we cannot guarantee the print file will work for all printers.
Only one print file is included in all packages, but you can request extra print files at an additional charge.
Got More Questions?
If there’s anything else you’d like to know, don’t hesitate to ask! We’re here to help you understand our services better and make your experience smooth.
